Contact

Questions about enamel pins, orders, shipping, or returns? Contact us using the details below.

Customer Support

Email: service@velorvox.com
Phone: +1 917-569-8452

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday – Sunday: Closed
Closed on major U.S. public holidays

We typically respond within 1–2 business days.
Business days means Monday through Friday, excluding U.S. federal holidays.

Operating Company

Zhongshan WanJun Craft Products Manufacturing Co., Ltd.
（中山市万钧工艺品制造有限公司）

China Factory & Business Address
No. 12, Zhaoyu Street, Zhennan Road, Xiaolan Town,
Zhongshan City, Guangdong Province 528415, China

US Returns Address
Velorvox Returns
733 3rd Ave, Floor 16
New York, NY 10017
United States

This address is for authorized returns only. Please contact us before sending any package back.

How We Can Help

• Product questions – Pin designs, materials, or collections
• Orders – Tracking, address updates, or changes before shipment
• Returns – Start a return request first; use the US return address only after approval
• Wholesale / bulk – Larger quantity inquiries
• Feedback – Comments or suggestions

For faster support, include your order number in the email.

Notes

• We currently ship only within the contiguous United States.
• The U.S. address above is a returns address, not a retail store or public showroom.
• Please do not ship returns without contacting us first.